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Customer Testimonials

"I would not hesitate to recommend the Trust's on-line shopping experience to others. There is a level of trust that seems to be the exception to the rule in customer service these days." Mark S.


"You have been a joy to work with! We love all of our FLW products, and this just makes us even happier to have done business with the company." Doug


"THANK YOU! I couldn't ask for a more responsive Customer Service department! :-)" Joel


"Always a pleasure to shop. Shipping is fast. I love checking the web site for new items. Highly recommended." AM

"Even though one of the items I ordered was no longer available customer service contacted me by both phone and e-mail, and in a very timely manner. I am pleased with their service and will purchase from them again." MM

"Thanks. AWESOME web site. Terrific product selection." TAW

"It is very rare today that people show this kind of concern for their customers. Such courtesy and attention are greatly appreciated. I thank you. The Frank Lloyd Wright Trust is clearly a company of integrity and the sort of high values one expects of museum stores. You do them proud as a customer service representative." JMS

"Many thanks for a friendly and professional transaction. It is always a pleasure to shop with you." MJG

"Customer service at the Trust was great. I'm happy with the merchandise and customer service!" Anonymous

"I recently purchased a clock from the FLW Trust which was shipped timely and was received in perfect condition. The quality of which was excellent as expected. Even as a first time buyer, this is what I anticipated." Jeff

"Teco pottery line is high quality for the price, exactly as described and pictured." DS

"Everything that has to do with the FLW Trust is first-rate; this is in accordance with my past experiences with the Trust as well as with this purchase." CAM

"We have purchased several decorative items from the Trust and every piece has been of the highest quality. Customer service is excellent. On two occasions, we elected to return purchases for reasons that had nothing to do with product quality or shipping damage. We just changed our minds about what we wanted. The returns were accepted with no questions asked and our account was promptly and accurately credited for the full purchase price. I suspect that many of the publications and decorative items can be found elsewhere and perhaps for a slightly better price but the prices are fair and any profit margin built into them supports a very good cause. If you are looking for information about early 20th century decorative arts, the Trust is an excellent reference source and if you need to purchase period reproductions you won’t find a better selection of well coordinated items anywhere else. Trust me, we’ve looked." DW